if you are not entirely satisfied with your purchase, we’re here to help


You have to right to cancel you order within 14 days without any reason. Please inform us:
Ariana Rugs Direct, of your decision to cancel your order. Please communicate you wish to exercise your right to cancellation before the cancellation period has expired


You have 30 calendar days to return an item from the date you received it.
To be eligible for return, your rug/s or another item from our store must be unused and in the same condition that you received it.

It must be in original or similar packaging.

A proof of purchase receipt is also required.

Fees for any re-delivery are to paid by customer. We do not accept deliveries’ that are not prepaid.


Once we receive your returned item, we will inspect it and notify you immediately on status of your refund.

On approval, we will initiate a refund to account used for purchase.Your credit should be in your account within a few days which may vary depending payment processing company.

Returns address:

Good purchased online should be returned to the following address:

Ariana Rugs Direct
1 Upper George Street
United Kingdom

Please contact us if you require further information on: